My Cart
|
Log In
|
Become A Member
Main
Men's
Women's
Events
Join Design Team
About Us
Register
Sign Up for Your New Innertrend Account
User Name:
Password:
Confirm Password:
E-mail:
Security Question:
Security Answer:
Keep me up to date with the latest trends & news.
Terms & Conditions
Ordering from Innertrend Vendors Innertrend Vendors are independent, third-party sellers who offer new and used merchandise. When buying from a third party vendor, your order is fulfilled directly by the Vendor, who also handles all customer service. You pay immediately, online, using our innertrend standard checkout system. Each Innertrend Vendor has its own returns policy. Most policies are available through the specific Vendor's help page. To find these pages, visit the specific vendor storefront page. Contact them directly using the information listed in your Order Summary, available through Your Account. Please note: any situations that may arise after an order is submitted must be resolved directly with the seller. To review an order you've placed with an Innertrend Vendor, click the Your Account link at the top of any page. In most cases, you will be able to make order or payment changes within 90 minutes of placing your order, but some Innertrend Payments transactions enter credit card processing immediately. After payment has processed, Innertrend.com cannot revise or cancel orders. Shipping: Vendor Shipping Innertrend Vendor shipping rates, methods, and terms are set by individual vendors, not by Innertrend.com. This information will appear on your order summary page when you are ready to make your purchase from a vendor. You can find shipping information through that Vendor's product detail pages. How do I cancel or change an order? You cannot cancel or make changes to an order that has already been delivered or is en route. If your order is scheduled for a future delivery date, please contact the Vendor to check on your order status or to cancel the order. Contact information is located in the order summary. What happens if the recipient isn't home at the time of delivery? If the recipient isn't at home at the time of delivery, the product will be placed in a secure area near the entrance. How do I return an order? If you did not receive the correct product or are unhappy with your order, please contact the Vendor. Contact information is located in the order summary. Tracking Your Package If you have a tracking or delivery confirmation number, you can track your package by clicking the "Track Package" link in Your Account. The shipping method and carrier for your package will be listed in Your Account and in your shipment confirmation e-mail. If you need to contact the carrier, you'll find contact information below. Note: To speed delivery, shippers may not location-scan all of their shipments. When shipping volume is high, packages are processed in bulk, and the first time a package is scanned may be upon arrival at a regional hub near the destination, or even when the package is delivered. If you don't see any tracking data for your shipment, and the estimated delivery date has not yet passed, please do not be concerned. Some shipments, such as Standard International shipments, are not trackable. If you're not sure whether your order has been shipped, check the status of your recent orders in Your Account. UPS � Package Tracking: http://wwwapps.ups.com/etracking/tracking.cgi � Phone: 1-800-742-5877 U.S. Postal Service � Priority Mail Package Tracking: http://www.usps.com/shipping/trackandconfirm.htm DHL Worldwide Express � Package Tracking: http://www.dhl-usa.com/tracking � Phone: 1-800-225-5345 (U.S. customers only) � Please note: Package tracking services are not available for DHL WorldMail shipments, as these are delivered by air mail to the destination country/continent and then handled by the local postal system. FedEx � Package Tracking: http://www.fedex.com/us � Phone: 1-800-463-3339 Where's My Trend? The most current summary for all your orders is always available in Your Account. For assistance with late orders, contact the Vendor directly. You will need to contact your Vendor if you do not receive your shipment within the expected time frame. Expected Delivery Times Vendors agree to ship within 2 business days of your purchase, unless stated otherwise upon Order Placement. Expected transit times for each shipping method are listed below. � Standard U.S.: 4 to 14 business days after shipping (may take up to 21 business days) � Expedited U.S.: 2 to 6 business days after shipping � International Standard: 3 to 6 weeks (may take 8 to 12 weeks due to customs delays) Contacting Your Vendor If you have any questions about your shipment, please contact your Vendor directly. Vendor/Designer contact information can be found in your order confirmation e-mail, as well as on the order summary page in Your Account. If after contacting the Vendor you still have not received your item, you may contact Innertrend directly at orders@innertrend.com. General Returns Policy Items Purchased from Vendors As Innertrend.com offers items for sale by registered third-party sellers, it is important in the returns process to know from whom the item was purchased. Visit Your Account and view the order. Click on the order number and the seller is listed at the top of your order information.
Check Here To Accept Terms & Conditions
NEW ARRIVALS
Home
|
Become A Member
|
Terms
|
Site Map
|
Contact Us